Refund policy

At La SEMA, every piece is crafted with care and shipped with intention. We stand behind the quality of each bag and want every customer to feel confident in their purchase.

EU Right of Withdrawal

If you are an EU consumer, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. This right applies to all items, including discounted items. To exercise this right, visit our withdrawal page at bylasema.com/pages/withdraw-from-contract and submit your request, or email us at support@bylasema.com. We will acknowledge your request by email without delay.

Eligibility for Returns

We accept returns within 14 days of delivery, provided the item is:

• Unused and in its original condition
• Returned in its original packaging with all tags attached

You may inspect the item as you would in a shop, but items showing signs of use beyond that, or damage caused after delivery, may be subject to a reduced refund as permitted by law. Gift cards are non-returnable.

How to Request a Return

To initiate a return, contact our customer care team at support@bylasema.com within 14 days of receiving your order. Include:

• Your order number
• The item(s) you wish to return
• A brief reason for the return (optional)

Our team will respond within 1–2 business days with return instructions.

Return Shipping

Customers are responsible for return shipping costs unless the item received was defective or incorrect. We recommend using a tracked shipping method, as La SEMA cannot be held responsible for items lost or damaged in transit during return.

Refunds

Once your return is received and inspected, we will notify you of the outcome by email. If approved, your refund will be processed to your original payment method within 5–10 business days. If your refund has not appeared after 10 business days, please first check with your bank or payment provider, then contact us at support@bylasema.com.

Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return the original and place a new order.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, contact us at support@bylasema.com within 7 days of delivery with a photo of the issue. We will arrange a replacement or full refund at no extra cost to you.