Cart
0
Thank you for reaching out to La SEMA. Whether you have a question about a product, need help with your order, or just want to say hello we're always happy to hear from you.
Contact Information:
- Email: support@bylasema.com
Customer Service Hours:
Our team is available to assist you during the following hours:
- Monday – Friday: 9:00 AM – 6:00 PM (CET)
- Saturday: 10:00 AM – 2:00 PM (CET)
- Sunday: Closed
Send Us a Message:
Fill out the contact form below and a member of our team will get back to you within 24–48 hours, Monday to Friday.
What We Can Help With:
Feel free to reach out for any of the following:
- Product information and availability
- Assistance with placing or modifying an order
- Shipping and delivery inquiries
- Returns and exchanges
- Feedback and suggestions
Frequently Asked Questions:
Before reaching out, you may find a quick answer in our FAQ section below we cover shipping times, returns, sizing, and more.
Have a Question?
We’re Here to Help — Every Step of the Way
Free Shipping on Orders Over €50 · Easy 30-Day Returns · Secure Checkout
Send Us a Message
Fill out the form below and our team will get back to you within 24–48 hours.
FAQs
Below are some of are common questions
How long will delivery take?
Standard delivery typically takes 5–10 business days. Once your order ships, you’ll receive a tracking number by email so you can follow it every step of the way.
How will I know my order is confirmed?
You’ll receive an order confirmation email as soon as your order is placed. If you don’t see it within a few minutes, please check your spam folder or reach out to us at support@bylasema.com.
Can I change my order after placing it?
We process orders quickly, but if you need to make changes, please contact us at support@bylasema.com as soon as possible and we’ll do our best to help before the order is dispatched.
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in original packaging. Contact support@bylasema.com to initiate a return.